Sequoia is a nonprofit organization that provides an array of behavioral health services for adults, children and their families in Washington County. Services are based on the belief that people have the right to culturally competent, accessible, person-centered treatment and that anyone can recover, and maintain a life full of hope and meaning. Our clinical services are evidence-based and trauma informed and include psychiatric medication, intensive case management, integrated dual diagnosis treatment, individual, group and family therapies, supported employment, substance use services, adult residential treatment and supportive housing.

All staff are supported and encouraged to develop and grow with Sequoia. We offer competitive salaries and excellent benefits package. We are seeking employees who are excited by the idea of lifelong growth in the skills they bring to helping those in need in and organization that fosters that growth through collaboration, integration, and fostering a healthy work/life balance in and environment that promotes equity, diversity, and inclusion. If this sounds like an organization you would like to be part of, we encourage you to apply and start an amazing career with Sequoia today.

• Employer paid Medical, Dental and Vision insurance
• 24 days of PTO
• 9 Holidays
• Flexible Spending Account
• Health Reimbursement Account
• Employer paid Short term disability coverage
• Life Insurance
• 403b retirement plan with Employer match
• Employee assistance program
• Supervision for licensure
• Annual allowance for professional development

Position Overview

The Office Coordinator oversees the support staff for clinic operations. This includes the implementation of office protocol as well as the training and evaluation of support staff. The Clinical Office Manager is responsible to ensure policies and procedures are in place for appropriate collection and recording of insurance copays, to manage and delegate the maintenance of LMP schedules, medication handling, front desk client relations, clinical records and issues of financial responsibility.

Essential Job Functions

Main Duties:

• Oversee and support all administrative duties in the office and ensure that office is operating smoothly
• Supervise and occasionally provide back-up for the front office staff and the following tasks:
• Front desk reception
• Professionally and promptly answer and screen and redirect phone
• Check-in and/or cancel therapy clients in Electronic Medical Records (EMR) while accurately and confidentially managing and safeguarding patient information
• Collect Payments
• Respond to record requests and request records from outside agencies promptly
• Process incoming electronic faxes, ensuring they are delivered to the proper recipient, and all documents are recorded in client files
• Ensure the cleanliness and organization of the therapy and office spaces, including maintaining therapy supplies
• Maintain excellent customer service while adhering to safe work practices and procedures
• Manage office supplies inventory and place orders as necessary
• Manage agency phone system including cell phone purchases, distribution and operation
• Develop office policies and procedures, and ensure they are implemented appropriately
• Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure
• Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports
• Maintain and disclose clinical records
• Develop front office protocols
• Supervises all support staff including scheduling staff hours and days off. Ensure there is coverage during business hours as well as opening and closing of office.
• Completes yearly evaluations for support staff.
• Interface with the clinical team to ensure coordinated service delivery.
• Attend clinical trainings as needed.
• Order all office supplies.
• Provide support for computer issues and Credible
• Accept other duties as assigned

Essential Job Requirements:

Education:

• HS diploma or GED, and three years related experience and/or training; or equivalent combination of education and experience. Qualified Mental Health Associate preferred.

Experience:

• Previous experience in a medical office-setting, familiar with basic office procedures, supervisory experience required.

Required skills:

• Understanding of how clinical records are constructed
• Familiar with laws governing clinical records disclosure, HIPPA standards
• Ability to troubleshoot computer issues
• Ability to attend to multiple tasks in a busy office environment.
• Ability to establish and maintain appropriate professional boundaries.

· Physical requirements:

• Ability to meet the following physical requirements with or without reasonable accommodation:
• Use hands to manipulate, handle, feel, and control items or equipment;
• Walk, bend, kneel, and reach
• Ability to lift 20 lb.
• Stand and/or sit for long periods of time;
• Talk, hear, and communicate with clients;
• See and be able to read, write, and interpret written documents

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person